Returns, Exchanges and Cancellations

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned for a refund. Prescription lenses are not allowed to be returned. You will need to ship back the frame with the original demo lenses the frames came with in order to return.  
                          
              Follow Steps To Make A Return 

1. Feel feel to contact our customer service team at 888-316-5831 or shopping@lensntrends.com. They will help to guide you on how to return your items. 

2. If the item was only a mistake on our end we will provide you with a return label sent to your email provided. If the item was the customer at fault you will need to create a return label on your end. 

3. Prepare your items to be sent back to us in the mail to the address listed on our invoice with receipt of purchase, goods and accessories that came with the item. 

4. There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

5. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

6. Item must be returned no more than 30 days after delivery 

Please do not send your purchase back to the manufacturer.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Lensntrends@gmail.com

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Lensntrends@gmail.com

Kindly Submit your Return/Exchange/Cancellation request bellow 

There is a 30 Day Money Back Guarantee

Please provide your order number in the message bellow 

                              Thank you!


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