Shipping Protection

📦 Shipping Policy

Order Processing Time:
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates:
We offer the following shipping options:

Note: Delivery times are estimates and may vary depending on the destination and carrier delays.

Order Tracking:
Once your order has shipped, you'll receive a tracking number via email. Please allow 24 hours for tracking information to update.

Shipping Delays:
While we strive to meet estimated delivery times, unforeseen delays due to weather, holidays, or carrier issues may occur. We appreciate your patience in such cases.

Back Order

 Because of high demand for the brand name glasses, some frames and colors may be on the back order. Sunglasses and glasses usually come off the back order in 2-3 weeks.

Frames from Italy

 Because of high demand for the brand name glasses, some frames and colors are ordered from Italy, it usually takes 2-3 weeks to receive Frames from Italy.

🔁 Return & Exchange Policy

We want you to love your eyewear! If you're not 100% satisfied with your purchase, we’re here to help.

Return Eligibility:

• Returns must be initiated within 30 days of delivery.
• Items must be in unused, original condition, with all packaging, tags, and accessories included.
• Custom-made lenses or prescription items are non-refundable, unless there is a defect or error on our part.

How to Initiate a Return:

1. Email our support team at shopping@lensntrends.com with your order number and reason for return.
2. We'll respond within 1–2 business days with instructions and a return label (if applicable).
3. Once we receive your return, please allow up to 7 business days for your refund to be processed.

Refunds:

• Refunds will be issued to the original payment method.
• Shipping charges (if any) are non-refundable unless the return is due to a mistake on our part.

Exchanges:

Need a different size or style? Contact us within 30 days of delivery to arrange an exchange, subject to product availability.

❓ Questions?

Please feel free to contact our customer support team at shopping@lensntrends.com or via our Contact Us page. We're happy to assist you!